Your privacy, protected.

At Novae Dental Studio ("we," "us," or "our"), we are deeply committed to protecting the privacy and security of your personal and health information.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, schedule an appointment, or receive dental care at our clinic located at 131 Hazelton Avenue, Toronto, ON. Our practices strictly adhere to the Personal Health Information Protection Act (PHIPA) of Ontario and the Personal Information Protection and Electronic Documents Act (PIPEDA).

To provide you with the highest standard of dental care, we collect both personal and personal health information. This may include:

• Contact Information: Your name, home address, email address, and phone numbers.
• Health Information: Detailed medical and dental health history, medication lists, allergies, radiographs (x-rays), digital scans, and records of treatments provided.
• Financial Information: Health insurance policy details, billing addresses, and payment processing information (note: we do not store full credit card numbers on our servers).
• Digital Data: Non-identifying analytics data when you use our website (e.g., browser type, pages visited) to help us improve our digital patient experience.

We only use your information for purposes directly related to your care and the administration of our clinic. Specifically, we use your data to:

• Deliver safe, effective, and personalized dental treatments.
• Communicate with you regarding appointments, follow-ups, and treatment plans.
• Process payments and submit claims directly to your health insurance provider on your behalf.
• Comply with the rigorous legal and regulatory requirements established by the Royal College of Dental Surgeons of Ontario (RCDSO).
• Send you optional clinic updates or preventative care reminders, which you may opt out of at any time.

We do not, and will never, sell your personal or health data to third parties.

Your information is kept strictly confidential. We will only share your information outside of Novae Dental Studio under the following circumstances:

• Circle of Care: With your implied or express consent, we may share relevant records with referred dental specialists, physicians, or dental laboratories involved directly in your treatment.
• Insurance Providers: To process claims on your behalf.
• Legal Obligations: If we are required to do so by a court order, subpoena, or specific regulatory mandate under Ontario or Canadian law.

We treat your digital health records with the same level of care as we treat your physical health. We employ advanced industry-standard safeguards to protect your personal information against loss, theft, unauthorized access, and alteration.

Our clinic utilizes encrypted, PIPEDA-compliant digital practice management software. Access to patient records is strictly restricted to authorized Novae Dental Studio personnel who require the information to perform their duties. Regular audits and security training are conducted to ensure our team remains vigilant.

Under Ontario's PHIPA, you maintain significant rights regarding your health information. You have the right to:

• Request a copy of your full dental and medical records held by our clinic.
• Request corrections to any information you believe to be factually inaccurate or incomplete.
• Withdraw your consent for certain uses or disclosures of your information, subject to legal or contractual restrictions.

Our website uses basic, non-intrusive cookies to ensure core functionality and help us understand how visitors interact with our online presence. By using our website, you consent to the use of these standard cookies. You can instruct your browser to refuse all cookies, though this may limit your ability to use some portions of our website.